Terms & Conditions: international money transfers by phone

The customer states he is fully aware of the text of Article 23 of Law No. 4,131, of 03/Sept/1962, and in particular, its §§ 2 and 3, as amended by art. 72 of Law 9069 of 29/June/1995, both copied below, as well as of International Exchange and Capital  Markets Regulations, which govern the current transaction: “§ 2. The banking establishment, the broker and the customer shall   be punished and subject to the payment of a fine ranging from fifty (50) to 300% (three hundred percent) of the transaction value in the case of forms filled in with false identity information, in the number of copies and according to the model requested by the Central Bank of Brazil in each operation, signed by the client and endorsed by the banking establishment and the broker which intervene it. § 3 The declaration of false information in the form referred to in § 2. constitutes infringement, and it is the sole responsibility of the client, punishable by a fine of 5 (five) to 100% (one hundred percent) of the transaction value”.

 

The customer also declares, for all legal purposes, that: (i) all information provided to Western Union (“WU”) on the addressee (receiver) of this Money Transfer is absolutely true, (ii) the receiver resides or is currently staying where the resources will be available; (iii) the receiver is a person of his knowledge and trust; (iv) he is responsible, in compliance with the applicable legislation, for the veracity of the information provided to WU as a result of contracting the Money Transfer Service with WU (v) he will share data on the current transaction only with the receiver thereof; (vi) he agrees to the Terms and Conditions of the Service set out on the reverse side of this form and (vii) that he is aware that WU shall not be held responsible for any fraud resulting from the non -veracity of what is stated herein.

 

Please read the Terms and Conditions and check the address www.corretorawesternunion.com.br to get more information on Western Union Money Transfer service.

 

WU WARNS THAT THE SENDING OF VALUES TO A PERSON THE SENDER DOES NOT KNOW WILL NOT BE MADE. INFORMATION AND DETAILS ON MONEY TRANSFERS SHALL BE SHARED EXCLUSIVELY WITH THE RECEIVER.

IN ADDITION TO THE RATES APPLICABLE TO TRANSFERS, WU AND ITS AGENTS MAY OBTAIN BENEFITS FROM CURRENCY EXCHANGE.

WESTERN UNION MONEY TRANSFER SERVICE IS PROVIDED UNDER THE FOLLOWING TERMS AND CONDITIONS

 

Western Union Money Transfer transactions are generally made available for the receiver within minutes in most stores of WU agents ( “agent / s”) throughout the world, subject to Agent’s working hour in the country of destination. Before the payment is made, the Agent will verify the receiver’s identity documents and certain transaction data to be provided by the receiver. The transaction data to be provided by the receiver will be determined by WU and may include, without limitation, the number of MTCN (Money Transfer Control Number) of the transaction. Applicable laws prohibit transactions with certain individuals and countries. Operations may be postponed or refused if WU determines the transaction may violate any laws or WU policies. Payments are usually made in the destination country’s currency, minus taxes and applicable service charges (in some countries payment is available only in US dollars or other alternate currency). In addition to the fee applicable to each transfer, all currency will be converted at the exchange rate currently applied by WU. The currency will be converted at the time of the transfer and the addressee will receive the amount in foreign currency shown in this form. However, for transfers to certain countries ( Ex. Brazil, China, Argentina and South Africa), the currency can be converted upon receipt of the transaction; so any figures in this form are only indicative and are subject to fluctuations in exchange rate between the time of transfer and the time at which the receiver withdraws the resources.

 

The WU exchange rate may be less favorable than some commercial exchange rates used by banks and other financial institutions. Additional information on exchange rates for specific destination countries can be obtained by calling 0800 707 9330 or on our website at www.corretorawesternunion.com.br.

 

 

The fees charged by the transfer service may not be reimbursed if the transaction is canceled. WU IS NOT RESPONSIBLE FOR THE DELIVERY AND / OR THE QUALITY OF ANY PRODUCT OR SERVICE PURCHASED BY THIS MEANS MONEY TRANSFER. The Customer’s personal information is processed and controlled by WU. WU collects and uses personal information ( “Information”) provided at the time of sending the money transfer, along with other information collected or generated during the course of the customer’s  relationship with WU ( Ex. transaction history, marketing preferences and information related to loyalty program), in order to properly and fully provide the contracted services. Among other activities related to the contracted services, the information will be used in the customer service center, in user validation, in fraud prevention, in product and business development activities and in the inclusion in mailing lists for marketing purposes (including commercial communications by mail, telephone, email, SMS, MMS). WU can also use the information for other services, products and / or loyalty programs the customer has contracted with WU or its affiliates.

 

When determined by law, WU may disclose information to the competent authorities, all in accordance with the applicable legislation. The customer may request WU to make the inclusion, alteration or correction of existing information in his registration related to the provision of the contracted services. By hiring the Western Union Money Transfer service, the customer consents and agrees to: (i) the use of information by WU as indicated in the Terms and Conditions; and (ii) to the disclosure of information by WU, to any affiliate of WU group, in accordance with art. 1, paragraph 3, item V of Complementary Law No. 105 of January 10, 2001. The Money Transfer service performed by WU is provided (i) by Western Union Financial Services, Inc., a US company, when transfers are made from and to the United States, Canada and Mexico, as well as transactions related to business services; (ii) by Western Union International Limited, Irish society, when  all other international transfers are made through a network of agents and authorized allied offices worldwide, and (iii) by Western Union Bank of Brazil for transfers within the Brazilian territory.